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Chiropractic First Group - Setia City Mall Clinic

Updated 2026-08-30 · 3,039 reviewed · 364 listed · Scored from 225 Google reviews · How we rank ›

4.7(225) 84 composite score See reviews on Google ✓ Google-verified
Sports Injury ChiropracticPediatric ChiropracticPosture & Scoliosis CorrectionSpinal Decompression & Slipped DiscTCM / Physiotherapy Integrated Clinics
Chiropractic First Group - Setia City Mall Clinic
Services
Sports Injury Chiropractic, Pediatric Chiropractic, Posture & Scoliosis Correction
Reviews
225

What recent reviews say

Most patients report significant pain relief within weeks, especially for back, neck, and shoulder injuries; Dr Wong receives consistent praise for skill and patience. The clinic is well-organized, inside a shopping mall with easy parking and late-hour slots. However, two recent one-star reviews describe aggressive sales funnels: mandatory lengthy forms, forced viewing of success videos, instant X-ray pressure (RM430 upfront), auto-booked follow-ups without agreement, and dismissive responses to patient questions. One reviewer forfeited RM2,000 in treatment costs due to forfeiture rules not communicated upfront.

The gap between 86% five-star and 6% one-star ratings reflects sharply split experiences: patients who proceed get positive results, but those questioning the clinic's sales approach feel trapped or exploited before treatment starts.

Praised for
  • pain relief and mobility improvement
  • Dr Wong's attentiveness and expertise
  • friendly and accommodating staff
  • clean, comfortable clinic with good parking
  • personalized treatment plans
Watch-outs
  • pushy sales tactics and aggressive upselling
  • lengthy questionnaires and marketing presentations
  • forced upfront X-ray payments without choice
  • auto-booked follow-ups without consent
  • staff rudeness and dismissal of patient concerns
  • high treatment costs with poor refund policy
pain-reliefskilled-adjustmentfriendly-staffprofessionalclean-cliniceffective-treatmentknowledgeable-doctorpersonalized-treatment-plannoticeable-improvementpushy-upsellingoverpricedrushed-sessions
Best for: Patients with back, neck, and shoulder pain seeking experienced chiropractors; workers near Setia City Mall who need after-5pm appointments.
Think twice if: Strong pressure to commit to X-rays and multi-visit packages immediately; one-star reviews warn of upselling tactics and auto-booked follow-ups without informed consent.

Strengths

  • Dr Wong's reputation for attentiveness and results
  • convenient mall location with easy parking and evening slots
  • decompression therapy and multi-technique adjustment options
  • digital patient app for appointment and X-ray tracking

Worth knowing

  • Dr Wong is named and praised for responsiveness across multiple reviews
  • Dr Teo also mentioned for herniated disc cases (L5-S1, C4-C5)
  • Decompression therapy available, with specific spinal level cases documented
  • Mobile app allows QR-linked patient files and X-ray access before appointments
  • Setia City Mall location offers evening (after 5pm) appointment slots and easy parking
  • One review documents RM2,000 forfeited without prior notification of forfeiture terms

What reviews say by service

Spinal Decompression & Slipped Disc
Improved herniated disc (L5-S1, C4-C5) significantly; patient noted Dr Wong and Dr Teo were experienced in decompression approach.
Sports Injury Chiropractic
Back injuries resolved within 1 month; neck and shoulder pain relief reported within first few visits.
Posture & Scoliosis Correction
Posture improvement noted after 6 months of treatment; one review highlights educational sessions on spinal health maintenance.
TCM / Physiotherapy Integrated Clinics
Soft tissue therapy and trigger point therapy listed; calf muscle tightness resolved with Dr Wong's diagnosis and treatment.

How it compares

  • Rated 4.7 against a 4.85 average across the 330 sports injury chiropractic businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Rank
Star rating 81
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
193
4
16
3
2
2
0
1
14

Common questions

Can I book evening appointments?
Yes. The clinic is inside Setia City Mall and accommodates last-minute appointments after 5pm.
What happens if I want to cancel treatment mid-way?
One review reports forfeiting RM2,000 in treatment costs without prior communication of forfeiture terms; clarify cancellation and refund policies before signing up.
Do you have an app to track my care?
Yes. The Chiropractic First app lets you view appointments, access your file via QR code, and see your X-rays before treatment.

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Last updated 2026-08-30